SINGLEMALT.PH CLUB PROGRAM

Thank you for your interest.

We are currently making changes to our membership program and will be launching more details about our new program soon. Stay Tuned for the updates!

ORDERING & PAYMENT

  • What payment methods do you accept?
  • We accept major credit and debit cards, GCash, PayMaya, Online Bank Transfer and Cash On Delivery (for Metro Manila only).

  • How do I use a discount or promo code
  • Enter your valid promo code during checkout in the “Apply Discount Code” section before completing your payment

  • Do you offer corporate or bulk orders?
  • Yes, we provide special pricing and services for corporate gifting, events, and bulk purchases. Kindly contact us at support@singlemalt.ph for a custom quote.

  • Can I reserve a bottle and pay later?
  • To secure your order, full payment is required. We recommend checking out promptly for limited or rare items.

    • How online ordering works?



  • Can we order by email or phone?
    • Yes, defenitely! Please provide us the recipient name, payee name, shipping address and quantity products you’d like to purchase via support@singlemalt.ph or at +639178349229 / +639560980472
  • Ordering cut off:
    • Metro Manila
      • Weekdays (Mon to Fri) at 4 pm
      • Weekend (Saturday) at 1pm
      • Orders received on Sunday and Public Holiday will be processed the next operation day
    • Provincial
      • Weekdays (Mon to Fri) at 1pm
      • Weekend (Saturday) Saturday at 10am
      • Orders received on Sunday and Public Holiday will be processed the next operation day
  • We need a quotation to submit to our Finance department
    • We can send first the e-quotation/invoice prior to ordering. Kindly provide us your billing information such as name, company address, contact number and the products you intend to purchase via email or contact us at support@singlemalt.ph or at +639178349229 or at +639560980472

SHIPPING & DELIVERY

  • Do you ship outside the Philippines?
    We currently deliver only within the Philippines. International shipping is not yet available.

  • Can I schedule my delivery on a specific date?
    Yes, simply leave a note at checkout or email us after placing your order so we can arrange your preferred delivery date.

  • How is the packaging handled for fragile items like whisky bottles?
    All bottles are packed with secure, protective materials to prevent damage during transit. We handle each shipment with utmost care.

  • Can I track my order?
    • Yes. Once an order is placed, you can contact us at support@singlemalt.ph for a tracking number and delivery status.

  • How much is the delivery fee?

  • Delivery Area & Schedule
    • Metro Manila : 12 to 48 hours
    • Provincial - Luzon, Visayas and Mindanao: 7 to 14 days (est)
    • Palawan: 14 to 30 days (est)
  • Delivery Issues
      • Changes of shipping address:
        • We will deliver the items at the indicated shipping address in the invoice. Changes of the shipping address is NOT permitted. If you wish to change your address, please contact us at +639560980472 or +639178349229
      • Not available to receive at my shipping address
        • If the customer /member is not available to receive the items, kindly indicate who will be the alternative recipient under “notes” upon checkout OR inform us via +639560980472 or +639178349229
        • Our delivery service requires a signature of recipient who is at least 18 years old to receive and sign for it.
      • No one receive after 3 delivery attempts
        • After 3 delivery attempts, the succeeding delivery will have an additional cost (depends on the current rate).
      • Meet up with our delivery team at different address
        • For security purposes, we don’t allow meetups.
    *Please expect a delay whenever there is typhoon in Metro Manila
  • How to track delivery?
    • For Manila delivery, you will receive an email after you place your order that we are preparing it and the next email is to inform you that your order is also out for delivery as well as sms notification.
    • For provincial delivery, for your order status updates, kindly send us a message.

PRODUCTS & AUTHENTICITY

  • Are your bottles authentic and duty-paid?
    Absolutely. All bottles sold on Singlemalt.ph are 100% authentic and legally imported.

  • What does “cask strength” or “non-chill filtered” mean?
    These terms refer to the whisky’s processing method. You can learn more about them by contacting our team for recommendations.

  • How do I know if a bottle is a limited edition?
    Limited edition and collector’s bottles are clearly labeled on our product pages. You can also filter by “Limited Releases” in our catalog.

  • Can you help me choose a bottle based on my taste preferences?
    • Definitely! Chat with our Customer Support Specialist or send us a message for personalized recommendations.
  • Do you offer mini bottles or sampler sets?
    • From time to time, we carry tasting sets and miniature bottles. Check our Gifts & Sets section or subscribe to our newsletter for updates.

RETURNS, CANCELLATIONS  & SUPPORT

  • Can I cancel or modify my order?
    You may cancel or request changes within 24 hours if your order hasn’t shipped yet. Contact our support team for assistance.

  • What if my item arrives damaged?
    If you receive a damaged item, please send us photos and videos within 24 hours of delivery. We’ll resolve it quickly. Please refer to our full Return & Refund Policy for details.

  • Do you offer refunds?
    Refunds are provided in cases such as shipping damage or product unavailability. Please refer to our full Return & Refund Policy for details.

If your order has not been shipped out, make sure to contact us right away if you see that a mistake has been made or if there’s any changes. Contact us via text message or call at +639178349229 or +63956098047.

MEMBERSHIP & EVENTS

  • What are the benefits of joining your membership program?
    Members enjoy exclusive perks like early access to rare bottles, special discounts, invitations to private tastings, and more. Contact us for additional information.

  • Do you host whisky tastings or events?
    Yes! We host regular tasting events, masterclasses, and private sessions. Kindly contact us at support@singlemalt.ph for more information.

BILLING & RECEIPTS

  • Can I request an official receipt (OR)?
    Yes. To request an official receipt, please email us at support@singlemalt.ph with your order number and billing details (business name, TIN, and address) within 7 days of purchase. ORs are issued in compliance with BIR regulations and can be sent via email or physical copy upon request.

SHOPEE & LAZADA STORE

  • Are the products on Shopee and Lazada authentic?
    Yes. All items sold under the official Singlemalt.ph stores on Shopee and Lazada are 100% authentic. We maintain the same quality standards across all platforms.

  • Is the pricing the same as on Singlemalt.ph?
    Prices may vary slightly due to platform fees, promotions, or logistics considerations. For exclusive releases, limited editions, or special bundles, we recommend visiting Singlemalt.ph directly.

  • Can I request an official receipt if I purchase through Shopee or Lazada?
    Yes. To request an official receipt, email support@singlemalt.ph with your Shopee or Lazada order number and complete billing details (name, TIN, and address). Requests must be made within 7 days of purchase.

  • Do you offer the same selection on Shopee and Lazada?
    Not all products available on our website are listed on Shopee or Lazada. For rare, collectible, or premium bottles, visit Singlemalt.ph for the full catalog.

  • Who handles the delivery for Shopee and Lazada orders?
    Orders placed on Shopee and Lazada are fulfilled using their respective logistics partners. Delivery times and shipping options are based on platform settings.

PAYMENT

We accept Paymaya (credit card), bank deposit/transfer and cash on delivery.

BULK ORDERS

Yes we do. Please email support@singlemalt.ph or contact us at +639178349229 with the details of your event or your name and the products you want to order.

COUPON CODES


SPECIAL COUPON CODE (For Platinum Members only)
  • Gentle reminder, to input the coupon code at the checkout page. We will not entertain any refund.
  • Only one special coupon code each transaction.
  • Valid for 30 days upon receipt of the code
  • Any concerns with code, please contact us at +639178349229 or at +639560980472

DAMAGED, RETURNS AND REFUNDS

RETURN POLICY

We don't accept returns or issue refunds for our merchandise due to its nature. By accepting the package, you're confirming that you received the item in good condition.
If you receive a damaged product, please report it immediately upon delivery or within the same day. Provide a brief description of the issue and include evidence like photos or videos of the damage.

Failing to report damages or defects within 24 hours of delivery will result in return requests being denied. Approval of returns depends on our investigation within three days. Once eligibility is confirmed, customers must return damaged or defective products to Singlemalt.ph. Unfortunately, sale and promo items cannot be returned.

If you receive the wrong product, please contact us on the day of delivery with your order confirmation number, item details, and a photo of the received item via email (support@singlemalt.ph) or phone (+639178349229).

For us to process a return, the item must be unused and in its original condition, including the packaging. If you've received a damaged or defective product that's part of a set, we'll need the entire set returned.

REFUND POLICY

REFUNDS (IF APPLICABLE)

If products qualify for return, your refund will be initiated, and a credit will be issued to your credit card or original payment method within a specific timeframe determined by your bank's processing period.

For cash payments, refunds will be automatically processed through bank deposit or transfer. Please note that a service charge may apply, depending on the bank.
DELAYED OR ABSENT REFUNDS (IF APPLICABLE)

If you haven't received your refund, please reach out to your credit card company as it may take some time for the refund to appear on your account statement. If you've already done this and haven't received your refund, please contact us at support@singlemalt.ph or at +639178349229.

MEMBERSHIP DATA

Rest assured that we are not providing your data with any third party. Your data is private and confidential with us. If there’s any changes, don’t hesitate to contact us at support@singlemalt.ph or at +639178349229 or at +639560980472

ANY OTHER MATTERS


I currently own, carry or distribute a brand of whisky that I would like to have for sale on your website. Can I submit my product information?
  • We only work with authorized distributors. Please contact us for more info.