We want to answer your questions as quickly as possible, so we've created a list of commonly asked questions below. If you can't find your question below, please email customerservice@singlemalt.ph.

FREQUENTLY ASKED QUESTIONS

1. SINGLEMALT.PH CLUB PROGRAM

The SingleMalt.Ph VIP program is one of the hottest rewards programs in the Philippines. You will not find another that offers you perks for each membership. On top of that, as a platinum & diamond member, you get rewarded every time you buy.

- How do I become a VIP member?

Just go to this page, click "join now", fill out your information and make sure to validate your email address to get everything ready to start receiving the benefits of becoming a VIP member.

The program Includes the following perks:
  • - Special invitations to invite only whiskey tasting events
  • - Exclusive member rate access to Whiskey Live Manila!
  • - Flash Sale Limited Perks throughout the year.

Get More with Platinum status
Spend ₱15,000 in a year and you'll be upgraded to a Platinum membership, you will find new ways to feel special:
  • - Enjoy a Platinum Status welcome offer
  • - Personalized Platinum Singlemalt.PH Membership Card
  • - Every time you spend ₱5,000PHP, ₱7,500PHP or ₱10,000 purchase, you'll receive a corresponding special coupon code of either ₱500off, ₱750off or ₱10,000off (can’t combine with other coupon code)
  • - Entry into Whisky Live Manila! 2 hours earlier than normal entry.

Get More with Diamond Status
Spend ₱100,000 in a year and you'll be upgraded to a Diamond membership, you will find new ways to feel elite:
  • - Enjoy a Diamond Status welcome offer
  • - Free tickets to annual Whisky Live + free once access for your guest
  • - Free access to our local events / whisky tasting /masterclass
  • - Special coupon code (can’t combine with other coupon code)

2. ORDERING

How online ordering works?

Can we order by email or phone?

Yes, defenitely! Please provide us the recipient name, payee name, shipping address and quantity products you’d like to purchase via customerservice@singlemalt.ph or at +639178349229 / +639560980472

Ordering cut off:
    Metro Manila
  • - Weekdays (Mon to Fri) at 4 pm
  • - Weekend (Saturday) Saturday at 10am
  • - Orders received on Sunday and Public Holiday will be processed the next operation day
    Provincial
  • - Weekdays (Mon to Fri) at 1pm
  • - Weekend (Saturday) at 1pm
  • - Orders received on Sunday and Public Holiday will be processed the next operation day
We need a quotation to submit to our Finance department

We can send first the e-quotation/invoice prior to ordering. Kindly provide us your billing information such as name, company address, contact number and the products you intend to purchase via email or contact us at customerservice@singlemalt.ph or at +639178349229 or at +639560980472

3. DELIVERY

How much is the delivery fee?
  • - Delivery Fee is ₱249 within Metro Manila. Free shipping code is only applicable in Metro Manila for purchases above ₱5,000 per order.
  • - Provincial Delivery - ₱350 at 1st bottle, succeeding bottle will be 150 per bottle. Free shipping is not allowed outside Metro Manila.
Delivery Area & Schedule:
  • - Metro Manila : 12 to 48 hours
  • - Provincial - Luzon, Visayas and Mindanao: 3 to 7 days (est)
Delivery Issues:
    Changes of shipping address:
  • - We will deliver the items at the indicated shipping address in the invoice. Changes of the shipping address is NOT permitted. If you wish to change your address, please contact us at +639560980472 or +639178349229
    Not available to receive at my shipping address
  • - If the customer /member is not available to receive the items, kindly indicate who will be the alternative recipient under “notes” upon checkout OR inform us via +639560980472 or +639178349229
  • - Our delivery service requires a signature of recipient who is at least 18 years old to receive and sign for it.
    No one receive after 3 delivery attempts
  • - After 3 delivery attempts, the succeeding delivery will have an additional cost (depends on the current rate).
    Meet up with our delivery team at different address
  • - For security purposes, we don’t allow meetups.
How to track delivery?
  • - For Manila delivery, you will receive an email after you place your order that we are preparing it and the next email is to inform you that your order is also out for delivery as well as sms notification..
  • - For provincial delivery, same process with Manila delivery but with your tracking no. and a link to trace and track the shipment as well as sms notification.
*Please expect a delay whenever there is typhoon in Metro Manila

4. CANCELLATIONS

  • - If your order has not been shipped out, make sure to contact us right away if you see that a mistake has been made or if there’s any changes. Contact us via text message or call at +639178349229 or +63956098047.

5. PAYMENT

  • - We accept Paypal (credit card), bank deposit/transfer and cash on delivery.

6. BULK ORDERS

  • - Yes we do. Please email customerservice@singlemalt.ph or contact us at +639178349229 with the details of your event or your name and the products you want to order.

7. COUPON CODES

FREESHIP5000
  • - Input this code at the checkout page if your order is above ₱5,000
  • - This code can’t be used with another coupon code (i.e special coupon code)
SPECIAL COUPON CODE (For Platinum Members only)
  • - Gentle reminder, to input the coupon code at the checkout page. We will not entertain any refund.
  • - Only one special coupon code each transaction (this can't combine with Free Shipping Code).
  • - Valid for 30 days upon receipt of the code
  • - Any concerns with code, please contact us at +639178349229 or at +639560980472

8. DAMAGED, RETURNS AND REFUNDS

  • - Due to the nature of our merchandise, we do not honor any returns and refunds.
  • - If you received a damaged product, this needs to be reported at the time of receipt of the delivery or within the day. Whomever signs and accepts the package is acknowledging that the item is received undamaged. You cannot make a claim, after the courier has already left.
  • - If you received the wrong product, please contact us with your order confirmation number, item you ordered, and a picture of the item you received via email (customerservice@singlemalt.ph) or at +639178349229 or at +639560980472. We will then trace what happened to your order. We would appreciate if you can inform us within the day of delivery.

9. MEMBERSHIP DATA

  • - Rest assured that we are not providing your data with any third party. Your data is private and confidential with us. If there’s any changes, don’t hesitate to contact us at customerservice@singlemalt.ph or at +639178349229 or at +639560980472

10. ANY OTHER MATTERS:

  • - I currently own, carry or distribute a brand of whisky that I would like to have for sale on your website. Can I submit my product information?

    We only work with authorized distributors. Please contact us for more info