Thank you for your interest.

We are currently making changes to our membership program and will be launching more details about our new program soon. Stay Tuned for the updates!

• How online ordering works?

• Can we order by email or phone?
  • Yes, defenitely! Please provide us the recipient name, payee name, shipping address and quantity products you’d like to purchase via support@singlemalt.ph or at +639178349229 / +639560980472
• Ordering cut off:
  • Metro Manila
    • Weekdays (Mon to Fri) at 4 pm
    • Weekend (Saturday) at 1pm
    • Orders received on Sunday and Public Holiday will be processed the next operation day
  • Provincial
    • Weekdays (Mon to Fri) at 1pm
    • Weekend (Saturday) Saturday at 10am
    • Orders received on Sunday and Public Holiday will be processed the next operation day
• We need a quotation to submit to our Finance department
  • We can send first the e-quotation/invoice prior to ordering. Kindly provide us your billing information such as name, company address, contact number and the products you intend to purchase via email or contact us at support@singlemalt.ph or at +639178349229 or at +639560980472

• How much is the delivery fee?
  • Delivery Fee is ₱249 within Metro Manila. Free shipping code is only applicable in Metro Manila for purchases above ₱2,499 per order.
  • Provincial Delivery (Outside Metro Manila Luzon) - ₱300 at 1st bottle, succeeding bottle will be 100 per bottle. Free shipping is not allowed outside Metro Manila.
  • Provincial Delivery (Outside Metro Manila Visayas / Mindanao) - ₱599 at 1st bottle, succeeding bottle will be 150 per bottle. Free shipping is not allowed outside Metro Manila.
• Delivery Area & Schedule
  • Metro Manila : 12 to 48 hours
  • Provincial - Luzon, Visayas and Mindanao: 7 to 14 days (est)
  • Palawan: 14 to 30 days (est)
• Delivery Issues
  • Changes of shipping address:
    • We will deliver the items at the indicated shipping address in the invoice. Changes of the shipping address is NOT permitted. If you wish to change your address, please contact us at +639560980472 or +639178349229
  • Not available to receive at my shipping address
    • If the customer /member is not available to receive the items, kindly indicate who will be the alternative recipient under “notes” upon checkout OR inform us via +639560980472 or +639178349229
    • Our delivery service requires a signature of recipient who is at least 18 years old to receive and sign for it.
  • No one receive after 3 delivery attempts
    • After 3 delivery attempts, the succeeding delivery will have an additional cost (depends on the current rate).
  • Meet up with our delivery team at different address
    • For security purposes, we don’t allow meetups.
  *Please expect a delay whenever there is typhoon in Metro Manila
• How to track delivery?
• For Manila delivery, you will receive an email after you place your order that we are preparing it and the next email is to inform you that your order is also out for delivery as well as sms notification.
• For provincial delivery, for your order status updates, kindly send us a message.

We accept Paymaya (credit card), bank deposit/transfer and cash on delivery.

• Due to the nature of our merchandise, we do not honor any returns and refunds.
• If you received a damaged product, this needs to be reported at the time of receipt of the delivery or within the day. Whomever signs and accepts the package is acknowledging that the item is received undamaged. You cannot make a claim, after the courier has already left.
• If you received the wrong product, please contact us with your order confirmation number, item you ordered, and a picture of the item you received via email (support@singlemalt.ph) or at +639178349229 or at +639560980472. We will then trace what happened to your order. We would appreciate if you can inform us within the day of delivery.

Rest assured that we are not providing your data with any third party. Your data is private and confidential with us. If there’s any changes, don’t hesitate to contact us at support@singlemalt.ph or at +639178349229 or at +639560980472